Refund policy

When a refund applies

You may request a refund for a paid order that was not fulfilled — the order failed or was cancelled and no artifact was delivered. Refunds are not available for completed orders with delivered artifacts, for testnet (non-monetary) orders, or for orders cancelled by your own wallet.

How to request

Contact the operator with your order id (ord_…) and the reason. The operator reviews the order record — including its payment receipt and fulfillment trail — and issues an on-chain refund to the wallet address that paid (the payer of the EIP-3009 authorization).

Timing

Refunds are processed on a best-effort basis by an operator, typically within 7 days of a validated request. A refund still pending after 7 days is surfaced to the operator automatically for review.

One refund per order

Each order has exactly one refund record. A refund is executed once with one on-chain transaction; replays of the same transaction are idempotent. A refunded order cannot be fulfilled again.